1 Placing a booking
1.1 If you wish to book a first4training course, you may do so either via the website, by phone or in person. Provided that there is an available place on the course, we will email an invoice and confirmation of the course along with any additional information you may need. to you by post).
Please read carefully.
1.2 If F4TRAINING LTD trading as first4training declines to enrol you/the student for any reason or if, after accepting your/the student’s enrolment F4TRAINING LTD trading as first4training subsequently discovers information which gives it reasonable grounds to believe that the course is not appropriate for the you/the student for any reason, F4TRAINING LTD trading as first4training may cancel the booking and will notify you accordingly. Where this happens, unless the reason for the cancellation was your non-compliance with the terms (including, where you are booking on behalf of someone else, your failure to ensure that the Student complies with the obligations applicable to him/her) F4TRAINING LTD trading as first4training will give you a full refund of the amount you have already paid.
1.3 Whilst F4TRAINING LTD trading as first4training will take all reasonable steps to make courses as inclusive as possible, it is essential that you are aware of the following:
1.5 Therefore by placing a booking you confirm that you/the student can understand spoken English and write and read proficiently in English, has a reasonable level of physical fitness and health and is either already working in their chosen industry or is intending to enter the chosen industry. If you have any doubt as to whether you/the student meets these requirements you should discuss any issues with F4TRAINING LTD trading as first4training before placing the booking (and, in the case of any issues with fitness or health, seek a professional opinion from a qualified medical expert).
1.6 F4TRAINING LTD trading as first4training accepts no liability for any adverse consequences arising from a you/the student’s participation in a course which arose as a result of you/the student not meeting the eligibility requirements described in term 1.5 and also discussed during the initial consultation.
2 Payment of Fees
2.1 All course fees are to be paid as per the instructions on the invoice sent to you.
2.2 Balance payments can be made by credit/debit card or BACS transfer, over the phone or online via secure methods.
2.3 F4TRAINING LTD trading as first4training may, in its entire discretion, accept payment in instalments (whether weekly or otherwise), although reserves the right to demand payment in full of any outstanding balance due at any time.
2.4 If paying by weekly instalments, payment must be made on the day agreed upon prior.
2.5 If the attended course is one course only, the balance will be due in full on the start date as advised on the invoice and on the initial consultation.
3 Non-payment of fees
Failure to pay course fees as detailed by the provided invoice may, in F4TRAINING LTD trading as first4training sole discretion, result in you/the student being unable to sit the course and any associated exam/s.
4 Course Changes
4.1 Should you wish to make any date changes to courses or any course package modules, you will be charged an administration fee of £40 for short courses and £60 for longer courses and packages. All course change requests must be made with a signed letter. Course moves will be made at the discretion of F4TRAINING LTD trading as first4training and can only be made once.
4.2 Course moves can only be made if there are more than 21 days before the course start date. Less than 21 days’ notice before the course commences may be too late to make course changes due to class and tutor allocation which will have taken place.
4.4 It is your responsibility to provide the right details about you/the student at the time of enrolment. Should you need to amend a name or date of birth after the enrolment has been undertaken, administration fees may be incurred. You will also need to provide proof of this in the form of some formal identification (passport / driving licence / birth certificate).
5.1 If you wish to cancel under F4TRAINING LTD trading as first4training you must do so within14 days from the date on which you placed your booking, this period will be referred to as a cooling off period.
5.2 If you cancel during the 14 day cooling off period, you will receive a full refund, minus an administration fee of £40 for short courses and £100 for longer courses.
5.3 If you cancel after your cooling off period has expired, you will not be entitled to any refund of your deposit
5.4 Once paid, a deposit is non-transferrable and non-refundable
6 Home Study Courses
6.1 If you wish to cancel under F4TRAINING LTD trading as first4training cooling off period arrangement, you must cancel within14 days from the date on which you placed your booking however, as the home study pack will already have been posted you will need to return the pack and associated book to first4training at your own expense. Only if the pack is re-saleable, will we then provide a refund less £100.00 administration fee
6.2 If you cancel after the 14 day cooling off period has expired, you will not be entitled to any refund of your deposit.
6.3 If you book and then cancel any of the course attendance weeks associated with your Home Study, if the payment made for this is over 14 days, you will not receive a refund. If it is less than 14 days, we will refund less £15 administration fee
6.4 If you book and then need to move a Home Study week, we will only do this without charge if we are able to fill the space vacated. If we are unable to do this, you will be required to pay for that allocated week/s again
7.1 Once a course has commenced, you/the student must attend all sessions necessary to complete the course (once a course has been started, it cannot be completed at a later date). You will not be entitled to any refund for any absence.
7.2 In the event of extreme weather conditions, F4TRAINING LTD trading as first4training will ensure it is able to provide a full service by using a number of contingencies. You/the student must ensure he/she is able to attend and, subject to term 7.3, F4TRAINING LTD trading as first4training will not be responsible (nor required to issue any refund or offer any alternative course dates) as a result of you/the student not attending due to extreme weather conditions such as heavy snow, strong winds, flooding or public transport disruptions / cancellations.
7.3 F4TRAINING LTD trading as first4training will review each absence and any reasons given for that absence. If the reason why you/the student was unable to attend was due to exceptional circumstances then F4TRAINING LTD trading as first4training may, in its discretion, offer a new date. Whether or not circumstances shall be deemed “exceptional” shall be at the sole discretion of F4TRAINING LTD trading as first4training . You may be asked for supporting documents to prove the exceptional circumstances alleged.
8.1 Subject to term 8.3 below:
8.1.1 first4training total aggregate liability in respect of all causes of action arising out of or in connection with your booking and/or the student’s participation in the course (whether for breach of contract, strict liability, tort (including negligence), misrepresentation or otherwise) shall not exceed the fee paid by you for the course;
8.1.2 F4TRAINING LTD trading as first4training shall not be liable for any claim that relates to loss of profits, goodwill, business opportunity or anticipated savings, injury to reputation, wasted management time or indirect, consequential or special loss or damage regardless of the form of action, whether in contract, tort (including, but not limited to, negligence) or strict liability or otherwise howsoever arising and regardless of whether F4TRAINING LTD trading as first4training knew or had reason to know of the possibility of the loss or damage in question; and
8.1.3 if you are booking on behalf of another person (you are not the student yourself), you acknowledge and agree that any claim that is brought against F4TRAINING LTD trading as first4training for its failure or default must be brought by you, not the student, and that if, despite this, the student brings a claim against F4TRAINING LTD trading as first4training (whether in contract, tort (including, but not limited to, negligence) or strict liability or otherwise) you will indemnify F4TRAINING LTD trading as first4training against all losses, damages, claims, costs and expenses (including legal expenses) that it suffers or incurs as a result of that claim, including any amount that may be awarded to the student.
8.2 The express terms of this agreement are in lieu of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are hereby excluded to the fullest extent permitted by law.
8.3 Nothing in this agreement shall limit or exclude F4TRAINING LTD trading as first4training liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and/or for any other loss or damage the exclusion or limitation of which is prohibited by English law.
9 Disclaimer Regarding Advice Given
9.1 All advice given regarding career paths, abilities to join registration bodies, qualification advice or other career opportunities is correct at the point of enquiry. This may be subject to change and is beyond the control of F4TRAINING LTD trading as first4training . F4TRAINING LTD trading as first4training cannot be held responsible for changes to other organisations’ joining requirements or qualification pre-requisites. No refunds will be issued in the event of changes mentioned above.
9.2 Any opinions expressed by the course tutor represent his/her own views and not necessarily those of F4TRAINING LTD trading as first4training and F4TRAINING LTD trading as first4training shall have no responsibility for them.
10 No Guarantee of Success
Completion of the course does not guarantee you/the students competence to perform work or ability to gain employment in the relevant field and F4TRAINING LTD trading as first4training makes no representation, warranty or guarantee as to such competence or ability. In undertaking any work, you/the student must take care to ensure that the work is within his/her competence and seek further instruction or supervision, if necessary. Any statement made to you by F4TRAINING LTD trading as first4training or its staff regarding the likelihood of obtaining employment and/or you/the students potential earnings shall be treated as a matter of opinion and not a representation and shall be non-binding.
11 General Booking Note
11.1 F4TRAINING LTD trading as first4training reserves the right to alter booking arrangements if necessary and has the right to refuse any booking application, at its sole discretion.
11.2 The course qualification route booked is correct at the time of booking. Qualification routes are subject to change. Should any changes be made by the awarding bodies to qualifications, F4TRAINING LTD trading as first4training will endeavour to change the qualification route; however, F4TRAINING LTD trading as first4training will not be liable to you in any way as a result of such changes. Changes of this nature may affect the duration and cost of the course, which you accept by placing your booking.